Objections and complaints

If an objection or complaint is received by the certification or prequalification body, it will be handled in accordance with the objection and complaint management procedure. Objections and complaints are treated confidentially. The submission, examination and decision on objections and complaints do not disadvantage the objector or complainant. The procedure for dealing with objections and complaints is publicly accessible.

If you have an objection or complaint, you must submit it to us in writing, by email, by post or via our contact form.

You can also contact us by telephone. However, further processing can only take place after written receipt.

Normec VQZ's headquarters are located in Bonn. Here, we work every day to improve our customers' organisations.

Definition of objection

An objection can only be lodged by a customer. Objections always relate to decisions made as part of the certification or prequalification process, e.g.:

• Refusal to continue certification/prequalification

• Changes/restrictions to the scope/supply areas

• Decisions to reject, suspend or withdraw certification/prequalification

Appeal procedure

• Receipt will be confirmed in writing within 3 working days

• An assessment and decision will be made by an independent team not affected by the appeal

• The appellant will be informed in writing immediately, but no later than 5 working days after the decision has been made

• If no decision has been made after 20 working days, the appellant will be informed of how long the assessment is likely to take and why no decision has yet been made