Complaints and appeals

We conduct inspections, audits, and certifications with the utmost care and absolute neutrality. Our experts follow legally prescribed procedures and act to the best of their knowledge and belief.

Suggestions

We are always open to suggestions and improvement proposals. This is the only way we can continuously improve our services and work with our customers to find solutions that lead to constructive results. If you have any suggestions, we look forward to hearing from you. You can use the form below to send us your feedback. Please fill out the form completely, as we do not process anonymous submissions.

complaints

Please use the same procedure for any complaints – whether regarding our services or an appeal against a certification decision. We thoroughly review all suggestions and complaints and provide you with a qualified, written response promptly. The protection of your personal data is fully guaranteed.

For further information, please see our Quality Management Book Part C – Standard Operating Procedures .