“Normec's View on" podcast series
Why a Podcast from Normec?
At Normec, we’re all about sharing knowledge. Every day, valuable insights, smart solutions, and inspiring collaborations emerge across our organization. These stories deserve a platform. With the Normec’s View On podcast, we offer colleagues the space to share their experiences and best practices.
Each series focuses on a timely theme: from customer focus to innovation and quality. The podcast is relevant for customers, partners, and anyone interested in how we work at Normec on a daily basis.
The first series
We’re starting with a topic close to our hearts: customer focus. What does customer success mean at Normec? How do we put it into practice? And what can we learn from each other?
Our first series, Normec’s View on Customer Success, originated from the TIAS project Improving Customer Service, in which we explored ways to enhance customer service across the Group. This podcast offers a unique behind-the-scenes look at our colleagues in action. Niels Langereis, Group Marketing & Communications Director, talks with colleagues about customer-centric work and successful approaches within Normec.
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Season 1
Episode 1: The Introduction
In this first episode of Normec’s View on Customer Success, Niels Langereis talks to Joep Bruins, CEO of Normec. Together, they explore what customer success really means to us – and how it’s embedded in our daily work across the group.
Episode 2: Knowledge & Expertise
In this second episode of Normec’s View on Customer Success, Niels Langereis talks to Iljo Fluit, Managing Director at Normec QS. They dive into the role of knowledge and expertise in driving customer success – and how staying ahead of the competition starts with smart thinking and deep understanding.