Special Refining Company B.V. about Normec Foodcare Online
Time savings of 60 to 80% for Special Refining Company B.V.
Special Refining Company B.V. has been working with the Manual module for almost four years now. At the end of 2017, the company also started performing digital inspections and audits using the Inspections module. QA manager Anna Pisniak has been involved in the implementation and use of the application from the very beginning. In an interview, she talks about her experiences with our application.
Why was there a need for digitization within your organization?
"We want to move with the times. It wasn't necessary to digitize, but it offers many advantages for us, so why not? Browsing through folders during visits or audits was simply tedious and sometimes took a very long time,“ says Anna. She indicates that adapting procedures prior to digitization went reasonably well. ”But these changes were not always implemented in the table of contents, which often resulted in an outdated version of the table of contents. This is no longer the case."
What are the benefits of working with QA software for your organization?
Working with the software mainly offers Special Refining Company B.V. the benefits of time savings and enjoyment in working with documentation management. Anna explains: “I used to hate the administrative side of my work, but now I actually enjoy it.”
It also provides the company with various advantages during audits and customer visits. “We can find documents quickly, changes are clearly displayed, and there is always clear version management. The chance of errors in version and date management is zero,” Anna adds. Anna and her colleagues also experience various advantages in their daily work. Anna explains: “Modifying versions is quick and easy, and we don't have to keep track of the change log and table of contents separately, because it's all done automatically. Thanks to the Inspections module, I no longer have to spend time writing reports for hygiene inspections.”
How much time has working with the software saved you?
By digitizing documents via the online manual, Special Refining Company B.V. has achieved time savings of approximately 80%. When performing digital inspections, the time savings are estimated at 60%. Anna: “In addition to being able to find documents very quickly during audits, changes and adjustments to document versions are automatically tracked, eliminating the risk of errors. We have also noticed that digitizing our manual has reduced the time needed to complete external audits by approximately one to one and a half hours.”
How do you experience the support in case of questions or problems?
Special Refining Company B.V. utilizes various support options, such as the online manual, email, and online chat. “The support team is highly effective. They respond quickly and provide concrete answers to your questions. For example, I reported a problem on October 10, 2017. The problem was resolved on the same day with a clear explanation of why it occurred in the first place,” Anna indicates.
What do you think of Normec Foodcare Online's customer focus?
Anna says about customer focus: “I find it positive because they listen to what customers want. In the beginning, we encountered many internal obstacles when using the online manual. Normec Foodcare Online resolved all the questions and points for improvement we reported, and all our wishes have been implemented in the application. Communication about this was honest and clear, which we really appreciate.”
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