Leading in ZZP mediation quality mark
ZZP mediation quality mark
Does your organisation mediate between self-employed professionals and clients, and do you want to demonstrate that your services are of the highest quality? Then you may qualify for the ZZP Mediation quality mark. Normec, in collaboration with the NBBU, has developed a certification specifically for businesses that work with self-employed professionals. Due to this expertise, we can support you quickly and with minimal burden on your organisation during the certification process.
Benefits of ZZP Mediation Quality Mark
Stand out through quality
Transparent services
Assurance for both clients and self-employed professionals
Up-to-date with current laws and regulations
The background of the ZZP Mediation quality mark
The ZZP Mediation quality mark was developed by the Dutch Association of Mediation and Temporary Employment Agencies (NBBU) in collaboration with organisations such as Normec. The quality mark guarantees that the services provided by self-employed mediators are accurate and reliable — both for the self-employed professional and the client. This quality mark is exclusively for businesses that mediate self-employed professionals and do not engage in intermediary contracting.
How can your organisation obtain the ZZP Mediation quality mark?
Normec co-developed this quality mark with the NBBU. Thanks to this in-depth knowledge, we are well-equipped to guide you through the certification process. We primarily focus on verifying the agreements made and secured between the mediator and the self-employed professional, including the mediation contract, transparency towards the client, and compliance with financial obligations. Once certified, your organisation will typically undergo an audit every twelve months.
If your organisation is already SNA-certified and/or a member of the NBBU, there may be overlapping requirements, allowing parts of the process to be skipped. You can also combine inspections with Normec for added convenience.
Curious what we can do for you?
Methodology
How does the certification process work?
- 1
Inspection
Before the inspection, you will receive an overview of the documents you can prepare. This usually provides a good indication of the elements we will assess. On the inspection day, these documents will be reviewed, and additional spot checks may be conducted based on them.
- 2
Report
Following the inspection, you will receive a report detailing the assessment of key components relevant to your organisation. Any areas that do not meet the standards or require improvement will be clearly outlined.
- 3
Frequency
We typically audit your organisation once a year to ensure continued compliance with the requirements of the ZZP Mediation quality mark.
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FAQ
Frequently Asked Questions
The “Programma van Eisen Uitzendondernemingen” (Program of Requirements for Temporary Employment Agencies) specifies the matters that temporary employment agencies must have in order to be certified. Ensure that your organisation meets the requirements and establishes a procedure for this.
The temporary employment agency is required to spend at least 1.02% of (the sum of) the actual wages of temporary workers employed in phase A on promoting the sustainable employability of temporary workers each year. The expenditure must be made no later than the calendar year following the year for which the expenditure obligation applies.
The portion of the 1.02% that is not spent on promoting the sustainable employability of temporary workers must be paid by the temporary employment agency to the DOORZAAM foundation. The payment of the unspent portion of the 1.02% must be made no later than two years after the year for which the spending obligation applies.
The spending obligation, including any transfer, shall be accounted for annually in a specific section of the annual accounts or in an auditor's report. At the request of the SNCU, the temporary employment agency shall provide the annual accounts or auditor's report to the SNCU.
The spending obligation and/or accountability may also be at the level of the group of temporary employment agencies. A group is understood to mean the group as referred to in Section 2:24 of the Dutch Civil Code.
Yes, you can. However, the Paychecked in Transport standard does impose certain requirements on cooperation with subcontractors and self-employed persons. It is advisable to first review these requirements and check whether your outsourcing arrangements comply with them.