All complaints relating to acts performed by Normec Laboratory can be submitted to the daily management of Normec Laboratory. You can do this by submitting a written complaint.

How can you submit a complaint?

1. You should address your complaint to Normec Laboratory and email it to info-lab@normecgroup.com or submit it via the complaint form on the website.

2. If the complaint applies to a specific analysis, please mention the Normec reference number.

3. The daily management will register and confirm this written complaint and then take it into consideration.

4. Within six weeks - if possible - settlement of the complaint will take place.

5. You will be informed of the settlement in writing.

For questions or other comments/remarks, please fill in the contact form.

As described in our general terms and conditions, complaints must be reported within 14 days.