Dolmans Milieutechniek BV
In good hands
Normec Certification talked to Marcel Haaksman, operations manager of Dolmans Milieutechniek BV. Dolmans' specialists take the entire process surrounding the removal of hazardous substances off the customer's hands. For each situation, they look at what is needed and anticipate this immediately. Commitment and good communication are essential in this. The match with Normec is therefore not for nothing. Dolmans Milieutechniek BV is certified by Normec Certification for asbestos inventory, asbestos removal and Chromium-6.
Leader
'The previous certifying body with whom we had been running our asbestos certificates stopped offering them. It was through some competitor colleagues that we came on the track of Normec Certification. Quite soon after the first experience with asbestos certification, we also brought Dolmans' other certificates to them. What immediately struck me was that they were a lot further ahead in terms of digitalisation of processes than the certifying bodies I myself had experience with until then.'
Marcel HaaksmanOperationeel manager
Nice to know you are heard
Always available
'Another big plus is their approachability. Something that became apparent when we got to know each other in a completely different way, namely during the development of the Chromium 6 certificate. As a remediation contractor, we were able to give our professional input there, which was actually taken into account in the creation of the Chromium 6 certificate. Should I need someone from Normec Certification during that process, whether it was the managing director or an auditor, the people were just reachable.'
Going the extra mile
'I appreciate the pleasant, constructive discussions with Normec Certification's auditors. They possess more than enough knowledge to seriously assess our compliance with the standards. Whether there are never any discussions? Certainly there are. But I take that positively: a discussion is an opportunity to get to know each other's point of view. It makes a difference that we never have major deviations, but it is always nice to know that you are being heard. Something that Dolmans itself also sets great store by: listening to the customer. And then going that extra mile.'
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Normec Certification
Geldermalsen Netherlands