Normec Certification in conversation with Hoogeboom Raalte
Strong in execution
Normec Certification talked to Gert Hoogeboom, director of Hoogeboom Raalte. Hoogeboom Raalte has been active since 1935, taking on ground, road and hydraulic engineering work, recycling and hiring out machines and containers. The company also does demolition work, asbestos and soil remediation, sheet piling, well drainage, sewerage and paving. The company owes this respectable age to customer focus. Always
Learning from each other
'Thinking along with the customer; that is important to us, that is what they think is important at Normec Certification. If I have a question, I can always contact one of their subject specialists. That is valuable, even if I don't always get happy with the answer. Haha! The knowledge of the auditors is good. Of course, there is sometimes a difference of interpretation; they bring their knowledge, I bring mine. But if you have an open discussion with the intention of learning from each other, things always work out. That is also the reason why I attend about 70% of all audits myself: I like to know how things work and am triggered every time to think about why we do things the way we do.'
Gert HoogeboomManaging director of Hoogeboom Raalte
With certificates, we protect our business.
Importance of continuity
By complying with standards, we ensure business continuity. Should we fail to comply with the guidelines with an asbestos removal job, for example, the worst-case scenario could be a shutdown of this business activity. Of course, we are not waiting for that. And as an entrepreneur, you are not always aware of the legal regulations guaranteed by the BRLs. So with these certificates we protect our business.'
Customer focus
'In terms of certificates, you can make it as crazy as you want. Of course we want to invest and be ahead of the rest, but what is leading for us is what the customer wants. If he asks for a certain quality mark, then it adds value for us. If not, then not. Listening to the customer, meeting his needs, is also characteristic of Normec Certification. Nice if you can find each other in that.'
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Normec Certification
Geldermalsen Netherlands