In conversation with Pyrock
Everything is open for discussion
Installation company Pyrock does things a little differently. Pyrock puts the customer’s wishes first—a fairly unique approach in the fire safety industry. The company deliberately avoids rigid processes, choosing instead to use customer needs as the starting point. Clients are preferably referred to as “partners,” because Pyrock believes in building long-term relationships.
Challenge: putting the customer first
Pyrock’s biggest challenge is creating a positive experience for its partners. The company does this by delivering high quality and responding as accurately as possible to customer needs. Achieving this requires the active involvement of all parties—including an inspection body that shares the same customer-focused mindset.
Pyrock explains: “We can focus on being customer-friendly, but to successfully complete a project, we need inspectors who approach it the same way. A human touch and good dialogue are what make our partnership successful.”
The human touch and open dialogue are what make this partnership a success.
Everything is open for discussion
When it comes to fire safety systems, customers often see the process as a necessary burden. Companies are legally required to have fire protection systems in place, which is often perceived as a costly obligation. Pyrock aims to change that perception by engaging in open dialogue with its partners, listening to their wishes while still ensuring compliance with the Dutch Building Decree.
Once the installation is complete, it needs to be certified. This is where Normec FSS plays a crucial role. The collaboration with Normec FSS is appreciated for its flexibility and personal approach. While inspectors must adhere strictly to the standards, Normec FSS does so with a human approach, making the collaboration smooth and constructive.
Mutual understanding
Pyrock also seeks long-term partnerships with its suppliers. Normec FSS is seen as an ideal partner because of its personal communication and readiness to act quickly. Understanding inspectors and their motivations is essential to Pyrock—just like having short lines of communication. These qualities make the collaboration with Normec FSS a valuable asset to Pyrock’s mission.
More about Normec FSS
Normec FSS
's-Hertogenbosch Netherlands