View our complaints and appeals procedure
Any complaints related to actions carried out by Normec VRO can be submitted to the management team by filing a written complaint. Our full complaints and appeals procedures are available on our website.
Service-related complaints
Your satisfaction with our services is very important to us. If you are ever dissatisfied, we encourage you to let us know. This allows us to find a suitable solution together and improve our services in the future.
Appealing a final assessment
If you disagree with the final outcome of an inspection, you may file an appeal. This can only be done by the client. If your objection does not concern the final result of an inspection activity, it is considered a complaint.
How to submit a complaint
Address your written complaint to the management of Normec VRO.
The complaint will be registered, and you will receive a confirmation that it is being processed.
If possible, the complaint will be resolved within six weeks.
You will receive a written notice of the outcome.
Appeals procedure
Decisions made by Normec during the certification process can be contested. This is done by submitting a formal written appeal that outlines the grounds for your objection.
How to submit an appeal
Address your written appeal to the management of Normec VRO.
Your appeal will be registered, and you will receive confirmation that it is being processed.
You will be invited to a hearing to explain your position, where you may be accompanied by a legal representative.
A new, reasoned decision will be sent to you in writing no later than two months after receiving your appeal or after the hearing has taken place.