Complaints procedure
Normec Certification only accepts complaints that:
Demonstrate that the certificate holder has not responded appropriately, unless there are specific requirements within the scheme
Focused on the quality of the work and standard-related
How can you file a complaint about a Normec Certification certificate holder?
You can address your complaint about a certificate holder to the Normec Certification management via the form below.
Normec will register and confirm this written complaint and then take it into consideration.
You will be informed in writing of the settlement within six weeks.
If the investigation of complaints shows that they can be traced back to the subject for which Normec Certification has issued a certificate to the client, Normec Certification will require corrective action and modification of the client's system.
Views
If you do not agree with a derogation issued, you may submit your views within 14 days of the publication of the derogation on the website.
How can you submit your views?
You can send your views to the management of Normec Certification using the form below. Please state clearly that it concerns an opinion, and which deviation it concerns. Please also properly substantiate your views. In accordance with Appendix XIIIe, belonging to article 4.28 of the Working Conditions Regulations, a notice of objection is always followed by an extra assessment by Normec Certification at the office or project site. Normec Certification will respond to your views within five working days.
Objection procedure
Do you disagree with a decision made by Normec during the certification process? Then you can object by filing a notice of objection. This is done by submitting a notice of objection detailing the grounds of objection.
How to submit an objection
A notice of objection must be submitted in writing to the Normec Board within six weeks of the date of the decision.
First, an attempt will be made to resolve any differences of opinion by mutual consultation. Should this not succeed, the remaining differences of opinion on decisions taken by Normec Certification will be submitted to an Objections Committee. This is an objection committee that is acceptable to both the customer and Normec Certification.
The customer may raise an objection with an independent committee proposed by Normec Certification. This committee must have no direct or indirect interest in the decision under review. Its members must be experts in the relevant field, holding at least a higher vocational qualification and having a minimum of five years’ professional experience in the area related to the appeal. Additionally, the committee must possess legal knowledge of contract law and be familiar with Normec Certification’s procedures, or be supported by someone with this expertise.
Contact us
Available for all your questions and requests
Do you have any questions or need further clarification? Feel free to contact us, and we’ll be happy to assist you.