28 August 2023
Tailor-made training: Advipro helps Estée Lauder shine in the cleanroom
Normec Advipro's GxP Academy has worked with Estée Lauder to prepare them to manufacture cosmetic products in a cleanroom to meet Chinese government requirements under the CSAR (Cosmetics Supervision and Administration Regulation).
Estée Lauder's Belgian site in Oevel has made substantial investments to convert its production environment to a cleanroom environment. Estée Lauder called on Normec Advipro's expertise for training and guidance to work in this new cleanroom environment. Alain Deloof, manager GxP Academy, tells us all about the collaboration.
Tailor-made training
The starting point for tailor-made training is always a comprehensive analysis with the client to understand their needs and discuss ideas for training. With Estée Lauder's limited information and Normec Advipro's expertise, in the spring of 2023, we created a customised training course within a few weeks, focusing on Estée Lauder's specific needs and the importance of appropriate behaviour in a cleanroom environment.
After the development, it was soon time for the effective training on cleanroom behaviour itself. Estée Lauder chose to train a group of 'ambassadors' through the 'train the trainer' principle, so that they could later support the implementation in the workplace. All training sessions took place at our unique GxP Academy in Lille.
Questions and Feedback
The questions and feedback during the theoretical sessions and practical exercises were carefully documented for further discussion within the Estée Lauder project team.
Creating support for "change"
Deze leerzame sessies met de ambassadeurs waren een belangrijke eerste stap om de 'change' te initiëren en draagvlak te creëren voor de implementatie tijdens de zomermaanden. De positieve feedback van de trainees motiveerde ons om verder te gaan met het traject. In mei 2023 werd een verkorte versie van de cleanroom gedragstraining gegeven aan medewerkers met coördinerende functies binnen verschillende productieafdelingen. Ook hier was de respons enthousiast en stelden ze praktische vragen die binnen de verschillende projectteams werden besproken.
In het vervolgtraject hebben we nog honderden medewerkers van Estée Lauder mogen trainen. Voor vele medewerkers is de overgang naar een cleanroom-omgeving een aanzienlijke verandering in procedures, zoals het omkleedproces en materiaaloverdracht.
To smooth this transition, we developed and delivered a short training course on cleanroom behaviour and awareness, highlighting key points. The use of a PAL (Personnel Air Lock) and MAL (Material Air Lock) was a new concept for most employees. The diversity of participants from different production areas made the training sessions engaging, each with their own questions and concerns about the impact on their tasks.
Fortunately, as a trainer, I had previous experience in change management and guiding departments during change processes. Together with the Estée Lauder team, this made the implementation successful. Different stakeholders within Estée Lauder were strongly involved in the training process. The close cooperation and brainstorming sessions with Estée Lauder to realise this training plan were intense, but extremely valuable.
Normec Advipro is pleased with this productive collaboration, in which we were able to make a significant impact on Estée Lauder's implementation plans in a short period of time.
At the end of our collaboration, the client gave another great quote:
Estée Lauder
You are our hero in the cleanroom! Thank you so much for your immense professionalism and flexibility. Without you, our experience would have been very different.
More about Normec Advipro
Normec Advipro
Lille Belgium